Reservations Team – Customer Service / Sales 

Mt. Olympus Resort in Wisconsin Dells is hiring for 2nd Shift Reservations Customer Service & Sales Agents!

Our Reservations Team plays an important role in assisting guests before they arrive at the resort. This position focuses on answering inbound calls, helping guests with reservations, providing accurate information, and offering friendly, efficient service. Team members support guests throughout the booking process and help ensure a smooth start to their stay.

We are hiring full-time, part-time, and seasonal employees for 2nd Shift.

Available Shifts:
• 3:00pm – 11:00pm
• 4:00pm – 12:00am (Midnight)
Weekends and holidays required; schedules may vary based on call volume and departmental needs.

Duties and Responsibilities

• Reports to the Reservations Supervisor and/or Guest Services/Resort Manager

• Answer inbound calls for reservations, modifications, and cancellations

• Provide clear and accurate information regarding room types, amenities, rates, and resort offerings

• Assist guests with questions and guide them through the booking process

• Enter guest information accurately and efficiently

• Recommend room types, packages, and add-ons when appropriate

• Follow all payment, credit card, and data security procedures

• Communicate with other departments when needed to support accurate booking information

• Maintain a clean, organized, and professional workstation

• Handle guest concerns professionally and work toward appropriate solutions

• Support the department with additional responsibilities as assigned

Reservations Requirements

• High School Diploma/G.E.D. Equivalent required

• Must be at least 18 years old to apply

• Must always bring a positive and friendly attitude

• Must maintain a professional appearance at all times

• Must follow Mt. Olympus grooming and personal hygiene standards (clean uniform and name badge)

• Must remain professional under pressure and work with poise and courtesy

• Must be honest, dedicated, and trustworthy

• Ability to maintain confidentiality

• Exceptional verbal and written communication

• Strong time management skills and reliable attendance required

• Must be a team player committed to superior customer service

• Must be able to work weekends and holidays

What We Offer

• On Demand Pay — Get Paid the Same Day You Work!

• Fun and exciting work environment

• FREE Waterpark & Theme Park Passes (based on resort occupancy)

• Full-time, part-time, and seasonal positions available

• Employee discounts on hotel rooms, retail, and food

• Company-wide outings

Full-Time Employee Benefits:

• Health Insurance, Dental Insurance, Vision

• FSA Health & FSA Dependent Care (after 60 days)

• 401K and Paid Time Off (after 1 year)

For more information about our property, visit:
https://www.mtolympuspark.com/