Mt. Olympus in Wisconsin Dells is hiring a PM Front Desk/Reservations Manager

DUTIES AND RESPONSIBILITIES:

• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
• Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter

*Other duties as assigned.

Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am.

 Front Desk Manager Requirements:

• Previous supervisory/management experience
• Previous Contact Center or Front Desk Experience
• A professional attitude is required at all times
• Open to work in a high paced environment
• Exceptional oral and written communication
• Must be able to handle customer complaints and concerns
• Must be familiar with Microsoft Office and Google Docs
• Able to multitask
• Must be able to maintain and present a professional appearance at all times.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must have reliable transportation and able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Flexible Schedules!
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Employee Referral Program
• Full Time Employees are Eligible for Benefits:
• Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/