Mt. Olympus Water & Theme Park Resort

Front Desk Manager AM

Mt. Olympus Resorts - Front Desk - Wisconsin Dells, WI - Full Time

Mt. Olympus in Wisconsin Dells is hiring a Front Desk Manager! 
 

Duties and Responsibilities:

The Front Desk Manager supports the Hotel Management Team and is responsible for ensuring superior customer service for our guests. As a Front Desk Manager, you will oversee our front desk staff. Primary responsibilities include resolving guest complaints, handling credit card and cash transactions, maintaining department approved quality assurance programs, monitoring room occupancy and availability, and monitoring systems that are set up within the reservations department to ensure prompt, friendly and accurate handling of phone calls and guest interactions.

*Other duties as assigned.

 Front Desk Manager Requirements:

  • Previous supervisory/management experience
  • Previous Contact Center or Front Desk Experience
  • A professional attitude is required at all times
  • Open to work in a high paced environment
  • Exceptional oral and written communication
  • Must be able to handle customer complaints and concerns
  • Must be familiar with Microsoft Office and Google Docs
  • Able to multitask
  • Must be able to maintain and present a professional appearance at all times.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must have reliable transportation and able to work weekends and Holidays

What We Offer:

  • On Demand Pay- Get Paid the Same Day you Work!
  • Fun and Exciting Work Environment!
  • FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
  • Flexible Schedules!
  • Employee discounts on hotel rooms, retail and food
  • Company-wide outings
  • Employee Referral Program
  • Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/

Apply: Front Desk Manager AM
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First name*
Last name*
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Do you have previous supervisory or management experience?*
What skills do you believe set you apart from other candidates?*
What days are you available to work at Mt. Olympus Water & Theme Park Resorts?*
What shift(s) are you available to work at Mt. Olympus Water & Theme Park Resorts?
*Please note that actual shift times may vary based on position and guest occupancy.*
Have you ever worked for Mt. Olympus before? If yes, please provide a date range below.
If not, please type NO.*
Have you ever been convicted of a felony or have criminal charges pending?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:
I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I expressly authorize Mt. Olympus Enterprises Inc. and Resorts LLC, and Top Secret LLC, without reservation, the employer, it’s representatives, employees or agents to contact and obtain information from all references, employers, public agencies, licensing authorities and educational institutes and to otherwise verify the accuracy of all the information, provided by me on this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding the employer, agents, employees, or other representatives seeking, gathering and using such information in the employment process for furnishing such information about me.

I understand this application remains current for 90 days. At the conclusion of that time, if I have not heard from the employer it will be necessary for me to reapply. I further understand that my employment with the company is terminable at will for any reason by either party.

I understand that, in the event I am hired, Mt Olympus Enterprises Inc. and Resorts LLC may deduct up to $50 for uniform expense from my first payroll check and up to $50 from my next available check thereafter. I understand that as long as employment continues, payroll deductions for uniforms will be offered in increments. I further understand that if I quit or I am terminated for any reason, Mt Olympus Enterprises Inc. and Resorts LLC reserves the right to deduct the remaining amount due in full.



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