Mt. Olympus Water & Theme Park Resort

Front Desk Supervisor (1st Shift)

Mt. Olympus Resorts, LLC - Front Desk - Wisconsin Dells, WI - Full Time

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred, but we are willing to train the right candidate. The successful candidate is likely to have a passion for customer service and leadership. 

Job type: Full-time, non-exempt
Schedule: 8:00 a.m. – 4:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:
  • Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
  • Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter
Front Desk Supervisor Qualifications:
  • Must have supervisory/management experience
  • Set reasonable customer satisfaction goals
  • Open to work in a high paced environment
  • Exceptional oral and written communication
  • Must be able to handle customer complaints and concerns
  • Must be familiar with Microsoft Office and Google Docs
  • Able to multitask
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must be able to work weekends and Holidays
 
What We Offer:
  • On Demand Pay- Get Paid the Same Day you Work!
  • Fun and Exciting Work Environment!
  • FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
  • Full Time, Part Time and Seasonal Positions
  • Employee discounts on hotel rooms, retail and food
  • Company-wide outings
  • Full Time Employees are Eligible for Benefits:
    • Health Insurance, Dental Insurance, Vision Insurance,  FSA Health & FSA Dependent Care after 60 Days of Employment
    • 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: https://www.mtolympuspark.com/
 
Apply: Front Desk Supervisor (1st Shift)
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What days are you available to work at Mt. Olympus Water & Theme Park Resorts?*
What shift(s) are you available to work at Mt. Olympus Water & Theme Park Resorts?
*Please note that actual shift times may vary based on position and guest occupancy.*
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If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:
I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I expressly authorize Mt. Olympus Enterprises Inc. and Resorts LLC, and Top Secret LLC, without reservation, the employer, it’s representatives, employees or agents to contact and obtain information from all references, employers, public agencies, licensing authorities and educational institutes and to otherwise verify the accuracy of all the information, provided by me on this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding the employer, agents, employees, or other representatives seeking, gathering and using such information in the employment process for furnishing such information about me.

I understand this application remains current for 90 days. At the conclusion of that time, if I have not heard from the employer it will be necessary for me to reapply. I further understand that my employment with the company is terminable at will for any reason by either party.

I understand that, in the event I am hired, Mt Olympus Enterprises Inc. and Resorts LLC may deduct up to $50 for uniform expense from my first payroll check and up to $50 from my next available check thereafter. I understand that as long as employment continues, payroll deductions for uniforms will be offered in increments. I further understand that if I quit or I am terminated for any reason, Mt Olympus Enterprises Inc. and Resorts LLC reserves the right to deduct the remaining amount due in full.



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