Reservations Team – Customer Service / Sales

Mt. Olympus Resort in Wisconsin Dells is hiring for Reservations Customer Service & Sales Agents!

Our Reservations Team plays a major role in creating a great first impression for our guests. This position focuses on assisting guests with reservations, answering questions, and helping them plan their stay at the resort. Team members provide friendly, accurate, and helpful service while handling calls efficiently and professionally.

We are hiring full-time, part-time, and seasonal employees!

Available Shifts:
• 7:00am – 3:00pm
• 8:00am – 4:00pm
Weekends and holidays required; schedules may vary based on call volume and departmental needs.

Duties and Responsibilities

• Reports to the Reservations Supervisor and/or Guest Services/Resort Manager.

• Handle inbound calls for room reservations, modifications, and cancellations.

• Provide accurate information about room types, packages, amenities, and promotions.

• Assist guests with questions regarding their upcoming stay.

• Capture all required guest details and enter information efficiently.

• Help guests select the best accommodations based on needs and availability.

• Promote resort products and package offerings when appropriate.

• Follow all cash-handling, credit card, and payment security procedures.

• Communicate with other departments when needed to support smooth operations.

• Maintain a clean, organized, and professional workstation.

• Handle guest concerns professionally and work to resolve issues as they arise.

• Support the department with additional tasks as assigned.

Reservation Requirements

• High School Diploma/G.E.D Equivalent Required

• Must be at least 18 years old to apply

• Must always bring a smile to work

• Must be able to maintain and present a professional appearance at all times

• Must follow Mt. Olympus grooming and personal hygiene standards (clean uniform and name badge)

• Must maintain a professional attitude and handle pressure with poise and composure

• Must be honest, dedicated, and trustworthy

• Must be able to maintain confidentiality

• Exceptional oral and written communication skills

• Excellent time management and reliable attendance required

• Strong teamwork skills and commitment to superior customer service

• Must be able to work weekends and holidays

What We Offer

• On Demand Pay — Get Paid the Same Day You Work!

• Fun and exciting work environment

• FREE Waterpark & Theme Park Passes (based on resort occupancy)

• Full-time, part-time, and seasonal positions

• Employee discounts on hotel rooms, retail, and food

• Company-wide outings

Full-Time Employees Receive:

• Health, Dental & Vision Insurance

• FSA Health & FSA Dependent Care (after 60 days)

• 401K and Paid Time Off (after 1 year)

For more information about our property, visit:
https://www.mtolympuspark.com