Night Audit Assistant Supervisor

Wisconsin Dells, WI

Full Time

Mt. Olympus Resorts - Front Desk

Entry Level

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Assistant Supervisor! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred . The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule: 11:00 p.m. - 7:00 a.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

DUTIES AND RESPONSIBILITIES:

Reports to the Front Desk Manager.
Assuring friendly, courteous and accurate check-in and check-out of room guests.
Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
Competent knowledge of the property, local attractions and current activities.
Promote friendly, courteous, superior customer service.
Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
Will be responsible for handling a high volume of cash, credit and sales transactions
Keep front desk area and own station neat, tidy, and clean
Monitor guest safety and service issues to provide the safest and most customer-oriented environment
Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.
Other duties as assigned

REQUIREMENTS:

Previous Supervisor expereince preferred
Must be able to maintain and present a professional appearance
A professional attitude is required at all times
Must be honest and dedicated
Must be able to maintain confidentiality and be trustworthy
Exceptional oral and written communication
Must possess excellent time management skills and strong communication skills
Must be a team player and able to provide superior customer service
Must be able to work weekends and Holidays

What We Offer:

On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Company-wide outings
Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website

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The Night Audit shift is 11:00PM - 7:00AM. Are you able to work these hours?*

Are you able to work weekends and holidays?*

What kind of previous customer service experience do you have? Please give any kind of examples you'd like to share!*

What does good customer service mean to you?*

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How do you manage a higher than normal customer volume? How do you keep yourself motivated?*

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If not, please type NO.*

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If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I expressly authorize Mt. Olympus Enterprises Inc. and Resorts LLC, and Top Secret LLC, without reservation, the employer, it’s representatives, employees or agents to contact and obtain information from all references, employers, public agencies, licensing authorities and educational institutes and to otherwise verify the accuracy of all the information, provided by me on this application, resume or job interview. I hereby waive any and all rights and claims I may have regarding the employer, agents, employees, or other representatives seeking, gathering and using such information in the employment process for furnishing such information about me.

I understand this application remains current for 90 days. At the conclusion of that time, if I have not heard from the employer it will be necessary for me to reapply. I further understand that my employment with the company is terminable at will for any reason by either party.

I understand that, in the event I am hired, Mt Olympus Enterprises Inc. and Resorts LLC may deduct up to $50 for uniform expense from my first payroll check and up to $50 from my next available check thereafter. I understand that as long as employment continues, payroll deductions for uniforms will be offered in increments. I further understand that if I quit or I am terminated for any reason, Mt Olympus Enterprises Inc. and Resorts LLC reserves the right to deduct the remaining amount due in full.

Do not initial and date until you have read the above applicant statement. If you have read and agree to these statements, please type your initials and date in the line below. **

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Mt. Olympus Water & Theme Park Resorts is an Equal Opportunity Employer

Night Audit Assistant Supervisor

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